The Dentists at Mercy

Abe Taleb 4 months ago

I’m writing this because I had a really unsettling experience with the way this office handles treatment recommendations. Last year, I came in for a check-up and was told I had several "bad cavities" that needed to be filled immediately. The dentist was very pushy about it, which didn't sit right with me. My teeth felt fine and I am very disciplined about my dental hygiene, so the urgency felt forced. I decided to wait and ended up seeing a different dentist a year later. I didn't mention anything about my previous visit because I wanted a totally fresh look at my teeth. After a full exam and X-rays, the new dentist told me my teeth look great and I don't need any fillings at all. When I specifically asked if they saw any trouble spots, they told me there was nothing there that any reasonable dentist would ever suggest drilling. It really feels like this office was trying to talk me into permanent dental work that I just didn't need. I’m glad I trusted my gut and got a second opinion, and I’d strongly suggest anyone else do the same before getting work done here.

Genesis Rodriguez Rosario 6 months ago

I honestly had such a great experience at this dental office. From the moment I walked in, the aesthetic of the space was clean, calming, and really welcoming. It immediately made me feel more at ease. The staff is amazing, everyone was kind, patient, and genuinely listened to what I was going through. I never felt rushed or dismissed, which meant a lot, especially since I was in a lot of pain. They took their time, explained everything clearly, and made sure I was comfortable throughout the entire process. You can tell they truly care about their patients and the quality of their work. The outcome was 10/10, and I’m really grateful for how well they handled everything. I have zero complaints and would definitely recommend them to anyone looking for a dentist who is both professional and compassionate.

Donna Christopher 6 months ago

These dentists are the BEST! They really care about their patients and do top notch work. They were able to get us in right away for an emergency situation. I highly recommend them for all your dental needs.

ahoward6 7 months ago

I can’t say enough great things about Dr. Bobbie and her team. Dr. Bobbie is incredibly knowledgeable, gentle, and takes the time to thoroughly explain everything. She makes you feel completely at ease from the moment you sit in the chair, which is not something you can say about every dental experience. Her attention to detail and genuine care for her patients really stand out. I also want to recognize Michael, the office manager. He keeps everything running seamlessly and is always friendly, organized, and helpful. Scheduling is easy, communication is clear, and you can tell he truly cares about the patient experience from start to finish. It’s rare to find a dental office that combines professionalism, efficiency, and warmth the way they do. Highly recommend Dr. Bobbie and her entire team!

B. Yurk Edited 6 months ago

As one of the reviewers mentioned, this office looks good (for Pittsburgh). There are high end magazines, water, soothing music. For people who lived in CA it looks like a typical private dental practice. And that's where I made a mistake that due to dental anxiety it took 4 years to correct. First, a crown that was a wrong shade. I was told they will replace it anytime, but then excuses... doesn't come off, let me check on the crown, and eventually, it's been too long since it happened in 2022. The promise to replace the crown is in their notes. Then, there was a crown that came off not once but twice. Finally, there was a tooth that had resorption and the dentist who saw me could not diagnose it or see the decay on the tooth next to it. If you're looking for cosmetic dentistry, this may be a good place for you, but if you want to keep your teeth instead of getting a mouthful of implants, stay away. If you question their standard of care, Dr. Bobbi will dismiss you as a patient. Note: As per demand letter I am editing this review to only include facts that are supported by texts, emails, and billing records (Delta only pays once for recementing the crown) and physical evidence (c